Young & Sons Window Cleaning – Regular 6-Weekly Terms of Service
Thank you for choosing Young & Sons Window Cleaning. We pride ourselves on providing a reliable, professional and friendly service. By booking our regular 6-weekly window cleaning service, you agree to the following Terms of Service.
Regular Cleaning Schedule
Our window cleaning service operates on a 6-weekly cycle to keep your property looking its best all year round.
To join our regular service, customers agree to a minimum commitment of three consecutive cleans. This allows us to plan our rounds efficiently and keep our prices fair and competitive.
After your third clean, you may cancel your regular service at any time by notifying us before your next scheduled clean.
Whilst we always aim to clean on your planned date, your visit may occasionally be a few days earlier or later due to weather, holidays, sickness, vehicle breakdowns or other unforeseen circumstances.
Access to Your Property
Please ensure we have safe and unrestricted access to all areas requiring cleaning on your scheduled day.
Gates must be left unlocked.
Dogs and other pets should be kept safely indoors or secured away from our working area.
Paths and access routes should be kept reasonably clear.
If we are unable to access part or all of your property because gates are locked or access is restricted, the clean will be treated as completed and the full cleaning charge will still apply. Unfortunately, we cannot return free of charge, and any return visit may incur an additional call-out charge.
Bad Weather
We clean in most weather conditions, including light rain, as our purified water system continues to provide excellent results.
If severe weather makes it unsafe to work, including high winds, thunderstorms, snow or icy conditions, your clean will be postponed until the next suitable working day.
Window Cleaning Method
We use a professional purified water, water-fed pole system wherever possible. This enables us to clean the glass, frames and sills safely from the ground while achieving a spot-free finish.
First cleans may require additional time as old detergent residues and built-up dirt are removed.
First Cleans
Properties that have not been professionally cleaned for some time may require a more thorough first clean. Where applicable, this may be charged at a higher rate, which will always be agreed with you beforehand.
Skipped Cleans
Our prices are based on windows being cleaned every six weeks.
If one or more scheduled cleans are skipped at the customer's request, future cleans may be charged at a higher rate to reflect the additional time required to restore the windows to our usual standard.
Payment
Payment is due on the day your windows are cleaned.
We accept payment by:
Bank transfer
Debit or credit card
Direct Debit
Cash (by prior arrangement)
If payment has not been received within 7 days, a payment reminder may be sent. We reserve the right to suspend future cleans until any outstanding balance has been paid.
Text & Email Reminders
To help keep our service running smoothly, we may send you text messages and/or emails to let you know when we are due to visit, confirm that your clean has been completed, or send payment reminders and invoices.
These messages are provided as a courtesy and should not be relied upon as your only reminder that a clean is due.
If you choose to unsubscribe from text or email reminders, or reply with "STOP", this does not cancel your regular window cleaning service or any scheduled visits. If you wish to cancel your service, you must contact Young & Sons Window Cleaning directly by phone, email or another agreed method.
Cancellations
Following the initial three-clean commitment, you may cancel your regular service at any time by notifying us before your next scheduled clean.
If we arrive to carry out your scheduled clean and you cancel on the day, or we are unable to complete the clean due to locked gates or inaccessible areas, the full cleaning charge may still apply.
Quality Guarantee
We take pride in our work. If you are unhappy with any aspect of your clean, please contact us within 24 hours and we will happily return to inspect the issue and, where appropriate, rectify it free of charge.
Damage
Whilst every care is taken when working at your property, any concerns regarding accidental damage should be reported within 24 hours of the clean.
We cannot accept responsibility for pre-existing damage, failed window seals, loose trims, defective frames, leaking vents, poorly fitted glass or any deterioration that becomes apparent during normal cleaning.
Gutter, Fascia, Soffit & Conservatory Cleaning
These services are quoted separately from your regular window cleaning service and are subject to separate quotations where applicable.
Weather conditions may occasionally require these services to be rescheduled.
Privacy
Any personal information you provide is used solely to manage your account, arrange appointments, process payments and communicate with you about our services. Your information will never be sold to third parties.
Our Right to End the Service
We aim to build long-term relationships with our customers based on mutual respect.
We reserve the right to remove any customer from our regular round at our discretion. This may include, but is not limited to, repeated late or non-payment, persistent access issues, repeated cancellations, abusive or threatening behaviour, unsafe working conditions or any situation that makes it unreasonable for us to continue providing our services.
Changes to These Terms
We may update these Terms of Service from time to time. The latest version will always be available on our website.
Thank you for choosing Young & Sons Window Cleaning. We appreciate your custom and look forward to keeping your windows sparkling clean throughout the year.
Annual Price Review
To continue providing a reliable, high-quality service, Young & Sons Window Cleaning reserves the right to review and adjust our prices from time to time to reflect increases in operating costs, wages, fuel, equipment and other business expenses.
If your regular cleaning price changes, we will provide reasonable notice before the new price takes effect. By continuing to use our service after the notified date, you will be deemed to have accepted the revised price.
Photographs
Young & Sons Window Cleaning may occasionally take photographs of your property before, during or after cleaning for quality control, training, insurance purposes or to record the condition of windows and surrounding areas.
We may also request permission to use photographs of completed work for our website, social media or other marketing materials. We will always ask for your permission before using any photograph that could identify your property.
Any photographs taken for internal records or insurance purposes will be stored securely and will not be shared with third parties unless required for an insurance claim or by law.